Maintain regular attendance in compliance with Victory Casino Cruises Handbook.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Maintain a warm and friendly demeanor at all times.Must be able to show initiative, including anticipating guest or operational needs.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Handle phone calls with guests in an attentive, friendly, courteous and service-oriented manner.
